The sad thing is many businesses can drop the ball when it comes to the delivery of a product. This can undo all the hard work that was put into the acquisition of a sale. To keep your business on track, you can’t have a mediocre delivery service.
For instance, look at Amazon. The company may have the largest inventory on Earth. However, what sets this trillion-dollar company apart is the fact that they can deliver almost anything to you in two days.
Delivery can make a big difference in your business. Here is how superior delivery services can keep your business on track.
1). Lowers complaints
The last thing that you want to deal with is unhappy customers with poor delivery. These irate customers can burden your customer service representatives and leave unfavorable ratings on various online review sites.
When you have superior delivery services, your customers will be more likely to leave you good ratings on review sites and order from you again. That leads to the second reason why you should have superior delivery services.
2). Creates loyal customers
As you already know, it is much less expensive to get business from an existing customer than it is to get a new customer.
When you deliver something on time, the customer has a high trust in your company. That means that the customer is much more likely to order from you again.
Let’s go back to the Amazon example. Many people will not give their credit card numbers to an online business that they never heard of before.
That’s because they are not certain if the company will deliver on time. Chances are, you have ordered from Amazon many times because you know that they will deliver in the promised time frame.
3). Allows you to deliver higher-priced items
If you use a white glove delivery services, then you will be able to sell high ticket items. With this type of service, you will have a professional delivery team carefully handle the transport of the item and offer added services such as inspection, assembly and installation.
Customers who get this type of superior delivery service will be much more likely to order from you in the future. Note that this type of delivery service will cost you or your customers more. However, investing in a high level of delivery service will allow you to deliver on high ticket items.
4). Prevents chargeback and refunds
One of the biggest headaches of any company is dealing with chargebacks and refunds. In fact, if you have too many chargebacks and refunds, credit card companies and payment processors will simply stop doing business with you. That is why you will want to make sure that your customers are happy with your delivery service.
You can give you customer better peace of mind by giving them a tracking number for their shipment and have a 24 hour, live customer service representative ready to answer any of their questions. Be aware that you will want to keep your refunds and chargebacks below 1% in order to maintain good standing with most credit card companies and payment processors.
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5). Makes Your Business More Efficient
The last thing that you want to do is deal with tracking down lost shipments and dealing with backups in your delivery pipeline. When you have an efficient delivery system, you are able to lower your operational costs and keep your customers happy.
One of the best ways to streamline your delivery operations is to keep track of everything from your incoming orders to your inventory to your delivery methods. Always have a backup plan in case any parts of your delivery systems go down. For instance, have a backup delivery company if your first delivery operator is experiencing disruptions.
Creating superior delivery service
Great delivery is a matter of having a good system in place. Be sure to continually improve your delivery time and ensure that you have a top team of customer service representatives ready to handle any delivery issues. By have superior delivery services, you will have a business that will thrive in any economic environment.
Image Credit: delivery services by Pixabay
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