What Clients Are Looking For In A Loan Officer

What Clients Are Looking For In A Loan Officer
  • Opening Intro -

    For those that have an interest and skill set in finance and consumer sales, a great career option would be to become a loan officer.


Loan officers are frequently hired by banks, mortgage companies, and other finance companies to provide consumer and business loans to clients. To be a successful in this position, it is important to understand what clients are looking for in their loan officer.

There are several characteristics that consumers and clients are looking for in a loan officer, in particular.

Honesty and Communication

One of the most important features that people look for in their loan officers is honesty and communication. Getting a loan to buy a house, or for any other purpose, can be a stressful and confusing time. Because of this, people would benefit greatly by having a loan officer that is honest and communicates well.

Part of this would include providing the borrower with a full and accurate list of requirements, a better understanding of the application and approval process, and a detailed timeline of when certain milestones will be met. According to succeedateagle.com, it is about making a lasting impression and establishing yourself as someone who can be trusted.

Industry Knowledge

Many consumers will also want to work with a loan officer that clearly has a lot of industry and market knowledge. Clients are relying on the assumption that officers are aware of everything that is taking place in the marketplace including changes to interest rates and other regulatory requirements. This will include wanting to make sure that the loan officer will see briefing reports whenever there are material changes to any laws or best practices.


When it comes to finding a loan officer, most consumers will also be focused on the reliability of the loan officer. Since having a loan approved on time is so important, consumers will want to get a sense of whether the loan officer has the ability to execute and follow the timeline that was initially proposed. Consumers will also prefer to have a loan officer that is experienced in working in a variety of different economic cycles. This will ensure that they can get the loan closed and approved even when times are tough and requirements are tighter. 

In conclusion, loan officer opportunities are in high demand by a variety of finance and banking firms. Those who want to be successful in this field will need to be able to understand what clients are looking for in their loan officers. There are several features that clients look for.

Financing Management reference:

financial loan guides

SaleBestseller No. 1
The SAFE Mortgage Loan Originator National Exam Study Guide: Second Edition
241 Reviews
The SAFE Mortgage Loan Originator National Exam Study Guide: Second Edition
  • Patricia O'Connor
  • Publisher: CreateSpace Independent Publishing Platform
  • Edition no. 2 (12/21/2013)
Bestseller No. 2
Understanding Modern Real Estate Transactions (Carolina Academic Press Understanding)
  • Alex M., Jr. Johnson
  • Publisher: Carolina Academic Pr
  • Edition no. 4 (02/14/2018)
Bestseller No. 3
Understanding Reverse - 2020: Simplifying the Reverse Mortgage
  • Dan Hultquist
  • Publisher: Independently published
  • Paperback: 132 pages

Last update on 2020-03-19 / Affiliate links / Images from Amazon Product Advertising API


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