As such, it makes sense to handle all of these clients with care. Below are four tips to follow for those who want to handle their high-profile clients effectively.
Designate a Liaison
The first step in handling a high-profile client is making sure that there’s someone in your organization that knows everything there is to know about that client.
This person should be your liaison with the client, handling daily communication, and then ensuring that all relevant messages reach the rest of your team.
Having a single person to take point on interactions with the client will help them to feel comfortable with your organization while ensuring that someone is always working to handle that client.
Double-Check Everything
It’s never a bad idea to be more thorough. If you have a high-profile client, make sure that everything is run through at least two people – one to do the work and then one to check the work.
Multiple eyes on the project ensure that there will be fewer mistakes and that any potential issues can be caught before they make their way to your client. Devoting extra resources to these projects make sense when they’re the projects that bring in more money and prestige to your firm.
Revamp Your Processes
It’s vital that you look at your current processes to figure out if they’re actually suitable for your clients. If you note that you’re not used to handling high volume accounts, it’s time to adapt in order to better serve your new client base. Having a high-profile client makes it more likely that you are going to bring in similar clientele in the future, so start adapting now.
other valuable tips from our business blog (new win):
Too Much Off the Bottom Line? How to Ease the Tax Burden on Your Business
Set Your Boundaries
Finally, make sure that you know what you can handle for your client and what you cannot. Set realistic boundaries for the client from day one so that he or she doesn’t get upset by the things that you simply cannot do.
If you can set realistic expectations, the client will appreciate it more when you go above and beyond. Unfortunately, many companies make the mistake of making promises they can’t keep in order to draw in a client. However, honesty from the beginning not only helps set the tone for the business relationship moving forward but goes a long way in preventing miscommunication and unmet expectations.
High profile clients can mean the world to your business’ future, so make sure you treat them well. Make sure you know how to work with these individuals, even if that means changing the way your business works internally. If you can satisfy these clients, you’ll find that a whole new world of opportunities will become available to you.
Image Credit: accounting tips by envato.com
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